Our unique portfolio of properties offers a diverse range of Africa’s finest hotels, resorts and game lodges situated in the major tourist and business centres of Southern Africa.

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Call: +27 (0) 87 740 9292

Terms and Conditions

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Three Cities is a business in the hospitality industry that markets and supplies accommodation.

Delivery policy

Subject to availability and receipt of payment, requests will be processed instantly and delivery confirmed way of accommodation voucher and reservation number to the registered email address.

Return and Refunds policy

The provision of services via accommodation by Three Cities is subject to availability at the time of processing a reservation. In cases of unavailability, Three Cities will not be able to confirm the reservation.  Cancellations, amendments and no shows will attract a full cancellation fee to value of the booking without any form of refund.

Customer privacy policy

Three Cities shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be denied as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa or MasterCard credit cards prior to confirmation of the booking via the Three Cities website on www.threecities.co.za

Credit card acquiring and security

Credit card transactions will be acquired for Three Cities via Virtual Card Services (VCS) who are the approved payment gateway for Standard Bank of South Africa. Virtual Card Services uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.vcs.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Three Cities separately from card details which are entered by the client on Virtual Card Services secure site.

For more detail on Virtual Card Services refer to www.vcs.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Three Cities takes responsibility for all aspects relating to the transaction including sale of accommodation services sold on this website, customer service and support, dispute resolution and delivery of accommodation services.

Country of domicile

This website is governed by the laws of South Africa and Three Cities chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, at the 8th Floor, Strauss Daly Place, 41 Richefond Circle, Ridgeside Office Estate, Umhlanga, 4320

Variation

Three Cities may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Three Cities Limited based in South Africa trading as Three Cities Hotels and with registration number 1964/010152/07 and M. Lambert, M. Jacklin (Director(s)

Three Cities contact details

Support : ceres@threecities.co.za

Support: 086 131 0000